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All Order Issues

ID Resolved Type Description Distributor Action Depot School Officer
1 Partial delivery The School contacted me on Friday (17th) as they didn't receive their juice. Igloo Thermo: Informed on 2018-08-28 by Email I have requested that the juice be delivered tomorrow Cardinal Winning Secondary: Informed on 2018-08-28 by Email None Edit  
2 Other Helen at Fulham Primary School called today as they have received their order, but they weren't expecting the order this early in the week and don't have their freezer yet. They are going to send back the bagels as they have nowhere to store them. The freezer is due tomorrow. Helen is aware that they now won't get any bagels until next week. Helen called back, they are going to keep the bagels and find any fridge/ freezer space that they can around the school. Igloo Thermo: Not informed Fulham Primary School: Not informed None Edit  
3 Refused delivery School refused delivery, freezer full Igloo Thermo: Informed on 2018-09-10 by Email Email school. Watford Hugh Myddelton Primary School: Informed on 2018-09-10 by Email None Edit  
4 Refused delivery School refused bagels. Igloo Thermo: Informed on 2018-09-10 by Email Watford Halley Primary School: Informed on 2018-09-10 by Email None Edit  
5 Refused delivery School refused bagels Igloo Thermo: Informed on 2018-09-10 by Email Watford Stepney Greencoat Church of England Primary School: Informed on 2018-09-10 by Email None Edit  
6 Refused delivery School refused 25 boxes of bagels Igloo Thermo: Not informed Lancasterian Primary School: Informed on 2018-09-10 by Email None Edit  
7 Partial delivery School didn't receive OSS Igloo Thermo: Informed on 2018-09-11 by Email Requested delivery tomorrow. Seymour Primary School: Not informed None Edit  
8 Refused delivery School rejected 10 boxes of bagels Igloo Thermo: Not informed St Clare's Catholic Primary School: Informed on 2018-09-11 by Email None Edit  
9 Refused delivery Refused delivery. Had asked to reduce the order which amended for w/c 17 September. Igloo Thermo: Not informed St Aidan's Catholic Primary School: Informed on 2018-09-11 by Email None Edit  
10 Refused delivery School rejected entire delivery Igloo Thermo: Not informed The Devonshire Hill Nursery & Primary School: Informed on 2018-09-13 by Both (Email and Phone) None Edit  
11 Refused delivery School refused the whole delivery Igloo Thermo: Not informed Holy Family Catholic School: Informed on 2018-09-13 by Email None Edit  
12 Other School mentioned that the driver had 'a bit of attitude' Igloo Thermo: Not informed No action - sounded very minor & no details given to be able to report to igloo. Woodside Primary School: Not informed None Edit  
13 Refused delivery Refused 15 boxes of bagels Igloo Thermo: Not informed Woodthorpe Primary School: Informed on 2018-09-17 by Email None Edit  
14 Partial delivery School received one box of bagels instead of two and six boxes of shreddies instead of 4 shreddies & 3 shredded wheat bitesize. Update: The school thinks that they have enough until their next order. Igloo Thermo: Not informed by Email Have requested that igloo deliver the remainder tomorrow Brook Green Centre for Learning: Informed on 2018-09-17 by Email None Edit  
15 Other Igloo tried to deliver 5 boxes of bagels instead of 3. Igloo Thermo: Informed on 2018-09-20 by Email No action to be taken, have informed Igloo of the issue. St John's Church School: Not informed None Edit  
16 Refused delivery refused entire delivery. Have enough stock Igloo Thermo: Not informed Weyfield Academy: Informed on 2018-09-21 by Email None Edit  
17 Partial delivery School have reported that they never received their OSS. Igloo Thermo: Not informed by Email Will request that Igloo deliver tomorrow. St Chad's Primary School: Not informed None Edit  
18 Partial delivery School didn't receive their juice. Igloo Thermo: Informed on 2018-09-27 by Email Will request delivery tomorrow by Igloo St Stephen's CE Primary School: Not informed None Edit  
19 Refused delivery The deputy head at Weyfield was told by the Igloo driver that it wasn't a problem to turn the delivery away as they had too many bagels.She apologized and we lowered the quantity Igloo Thermo: Not informed Weyfield Academy: Informed on 2018-09-28 by Phone None Edit  
20 Refused delivery The school office rejected the delivery whilst in discussion with me about not refusing it. Igloo Thermo: Not informed Halley Primary School: Informed on 2018-10-02 by Both (Email and Phone) None Edit  
21 Partial delivery 1/2 of the cereal didn't arrive. Igloo Thermo: Informed on 2018-10-04 by Email Creswell CofE Infant and Nursery School: Not informed None Edit  
22 Refused delivery Returned 56 boxes of cereal and 15 boxes of bagels. Igloo Thermo: Not informed Westminster Academy: Informed on 2018-10-04 by Email None Edit  
23 Partial delivery 3 Oct 18. Only received cornflakes and bagels. Igloo Thermo: Informed on 2018-10-03 by Email Remaining items to be delivered following day. Leeds Holybrook Primary School: Informed on 2018-10-03 by Email None Edit  
24 Refused delivery Refused delivery, kitchen staff gone home for the day. Igloo Thermo: Not informed Eldon Primary School: Not informed None Edit  
25 Problem with food item Damaged boxes received at the school due to the driver throwing them on the ground from the delivery truck. Requested the damaged boxes be replaced on 11/10/18 Igloo Thermo: Informed on 2018-10-10 by Email Replace damaged items Leeds Mill Lane Primary School: Informed on 2018-10-10 by Email None Edit  
26 Refused delivery The school refused the bagels as their last delivery was last Wednesday and their freezers were full. They said they'd asked for Monday only delivery and this was agreed. Neither Jess, Fatima or Janet have agreed this. I have asked for the food contact Jo Smart to call me to discuss levels of food. In the meantime, I explained to the administrator that the food cannot be turned away. Igloo Thermo: Not informed Coldean Primary School: Informed on 2018-10-15 by Both (Email and Phone) None Edit